Privacy Policy
Last updated: 25 September 2026
Opal Pest Solutions respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how Opal Pest Solutions collects, uses, stores, and discloses personal information when you visit our website, contact us, request a quote, make a booking, or use our pest control services in New South Wales, Australia.
We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles, where applicable.
1. Information We Collect
We may collect personal information that you provide directly to us when you contact or engage with Opal Pest Solutions.
Depending on the service or interaction, this information may include:
- Full name
- Residential or business address
- Email address
- Phone number
- Property details
- Booking and appointment information
- Pest or infestation details
- Information about areas requiring treatment
- Service history
- Payment and invoicing information
- Information provided when requesting a quote
- Communications and correspondence with us
- Information required to safely provide pest control services
We may also collect information about property access, relevant environmental conditions, pets, children, or other circumstances where this information is necessary to safely deliver our services.
You should only provide personal information about another person where you have appropriate authority or permission to do so.
2. Sensitive Information
Pest control services may sometimes require customers to provide information about circumstances relevant to treatment safety.
For example, customers may voluntarily advise us about:
- Allergies or chemical sensitivities
- Asthma or other relevant health considerations
- Pregnancy
- Children or babies at the property
- Pets or animals
- Beehives
- Food-handling environments
- Healthcare or other sensitive environments
We only seek or use such information where it is reasonably necessary to safely provide our services or respond to your request.
We do not use this information for unrelated marketing purposes.
3. How We Collect Information
We may collect personal information through:
- Our website
- Online enquiry or contact forms
- Phone calls
- Emails
- SMS or other electronic communications
- Quote requests
- Booking requests
- Service appointments
- Invoices and payment interactions
- Direct communications with customers
- Third parties where reasonably necessary to provide or manage our services
We may also collect limited technical information when you use our website, such as browser information, device information, IP address, referring pages, and website usage information.
4. How We Use Personal Information
We may use personal information for purposes including:
- Responding to enquiries
- Providing quotes
- Scheduling appointments
- Delivering pest control services
- Communicating with customers
- Confirming bookings
- Processing payments and invoices
- Maintaining service records
- Providing follow-up services where applicable
- Managing warranties or service concerns
- Responding to complaints
- Improving our services and website
- Maintaining business and accounting records
- Meeting legal and regulatory obligations
- Protecting the safety of customers, employees, contractors, and other people
We will generally only use personal information for the purpose for which it was collected or for a related purpose that you would reasonably expect.
5. Marketing Communications
Where permitted by law, Opal Pest Solutions may use your contact details to send information about our services, offers, or other business updates.
You can request that we stop sending marketing communications at any time.
You may contact us using the details provided at the end of this Privacy Policy to opt out of marketing communications.
Opting out of marketing communications will not prevent us from sending service-related communications that are necessary to manage an existing booking, appointment, invoice, or customer relationship.
6. Website Cookies and Analytics
Our website may use cookies and similar technologies to improve functionality, understand website usage, and enhance the user experience.
Cookies may collect information such as:
- Pages visited
- Website interactions
- Browser type
- Device information
- Approximate location information
- Referral sources
- Website usage patterns
We may use analytics or other website technologies provided by third-party service providers.
You can generally control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.
7. Third-Party Services
We may use third-party providers to help operate our business and website.
These providers may assist with services such as:
- Website hosting
- Website analytics
- Email communication
- Appointment scheduling
- Payment processing
- Customer management
- Information technology
- Marketing and advertising
Where third parties handle personal information on our behalf, we take reasonable steps to ensure that information is handled appropriately and consistently with applicable privacy obligations.
Third-party websites or services may have their own privacy policies. We recommend reviewing those policies when using external services.
8. Disclosure of Personal Information
Opal Pest Solutions may disclose personal information where reasonably necessary to operate our business and provide services.
This may include disclosure to:
- Employees and authorised contractors
- Pest control technicians
- Property managers or agents where authorised or required for the service
- Strata managers or authorised representatives
- Service providers assisting with our business operations
- Payment providers
- Website and technology providers
- Professional advisers
- Government agencies or regulatory bodies where legally required
We do not sell your personal information.
We will not disclose personal information to unrelated third parties for their own marketing purposes unless you have provided appropriate consent or disclosure is otherwise permitted by law.
9. Overseas Disclosure
Some third-party technology, hosting, software, payment, analytics, or communication providers may operate outside Australia or store information overseas.
Where personal information is disclosed overseas, we will take reasonable steps to ensure that applicable privacy obligations are considered.
The location and handling of information may depend on the third-party services used by Opal Pest Solutions at the relevant time.
10. Security of Personal Information
Opal Pest Solutions takes reasonable steps to protect personal information from:
- Misuse
- Interference
- Loss
- Unauthorised access
- Unauthorised modification
- Unauthorised disclosure
Security measures may include appropriate access controls, secure systems, password protection, restricted access, and other reasonable administrative and technical safeguards.
However, no electronic transmission or storage system can be guaranteed to be completely secure.
11. How Long We Keep Information
We retain personal information for as long as reasonably necessary to provide services, maintain business records, manage customer relationships, resolve disputes, comply with legal obligations, and meet legitimate business requirements.
When personal information is no longer required, we may securely delete, destroy, or de-identify it where reasonably practicable and permitted by law.
12. Accessing Your Personal Information
You may request access to personal information that Opal Pest Solutions holds about you.
Where appropriate, we may ask you to verify your identity before providing access.
We will generally respond to access requests within a reasonable period.
There may be circumstances where access cannot be provided or can only be provided in part, where permitted or required by law. If this occurs, we will explain the reason where appropriate.
13. Correcting Your Information
We take reasonable steps to ensure that personal information we hold is accurate, complete, and up to date.
If you believe that information we hold about you is incorrect, incomplete, or outdated, you may ask us to correct it.
Please contact us if your contact details, property information, or other relevant information changes.
14. Privacy Complaints
If you believe that Opal Pest Solutions has mishandled your personal information or breached applicable privacy obligations, please contact us first so that we can review and address your concern.
When making a privacy complaint, please provide sufficient information for us to investigate the matter.
We will review the complaint and aim to respond within a reasonable period.
If you are not satisfied with our response, you may have the right to contact the Office of the Australian Information Commissioner (OAIC).
15. Third-Party Websites
Our website may contain links to websites operated by third parties.
Opal Pest Solutions is not responsible for the privacy practices, content, or security of external websites.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
16. Children’s Privacy
Our website and services are not specifically directed towards children.
We do not knowingly collect personal information from children for marketing purposes.
Where information concerning children is provided by a parent, guardian, property owner, or authorised customer for service safety or treatment purposes, we will handle that information in accordance with applicable privacy requirements.
17. Changes to This Privacy Policy
Opal Pest Solutions may update this Privacy Policy from time to time to reflect changes to our services, business practices, technology, or applicable privacy requirements.
The updated Privacy Policy will be published on our website with the relevant updated date.
We encourage you to review this page periodically.
18. Contact Us
If you have questions about this Privacy Policy, want to access or correct your personal information, or wish to make a privacy complaint, please contact Opal Pest Solutions.
Opal Pest Solutions
Phone: 0433 444 433
Website: opalpestsolutions.com.au
We will make reasonable efforts to respond to privacy enquiries and complaints within an appropriate timeframe.